Where are you based?
As an important part of our value chain, we offer a 14-day return policy. You will receive a refund once the product has arrived back at our warehouse and we have assessed its condition (in original packaging with all components and accessories included). Keep in mind all orders placed during sale or discount are final and are therefore not possible to be returned. For return instructions, please contact our customer service at firstname.lastname@example.org
A flat rate of 10 EUR will be deducted from your refund to cover the costs of handling and restocking. Shipping costs incurred during the delivery of your parcel will not be included in your refund. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
Do you offer exchanges?
Yes, within 14 days of receiving your order. As with returns, the item you wish to exchange must be in mint condition with all original packaging and components. You may exchange it for a product of equal or lesser value; we will refund you the difference for lower-priced items and bill you for the difference for a higher-priced product. Please note shipping fees will be applied to the exchange, according to the destination.